Inside Sales Executive - B2C

Hoola Health (Prev. BabyMD) · India

About Hoola Health:

Hoola Health is a complete, round-the-clock paediatric chain of clinics for new-age parents, with a bunch of services all under one roof. We offer holistic paediatric wellness solutions through our physical clinics & telemedicine, focusing on not just the child, but also the parents. Some of our services include consultation, vaccinations, development assessment, therapies, lactation & nutrition and many more. We have 2 clinics so far & plan to launch 4 more clinics in the next 3 months.

Job Overview:

As a Tele-Sales Executive, you will be responsible for engaging with potential and existing customers to promote Hoola Health services, drive lead-to-customer conversions, and support the growth of our clinics. You will work closely with the Sales Head to achieve sales targets, enhance customer experiences, and increase the number of Parents we serve. This is a full time work from office role

Key Responsibilities:

● Sales:

○ Achieve monthly targets of lead to conversion %

○ Ensure first call TAT is less than 5 mins

○ Do outbound calls to leads from various sources (digital, offline, walk-ins)

○ Ensure no missed calls in case of inbound call

○ Engage & explain Hoola Health services, and convert leads for appointments or any other services

○ Do cross-selling and up-selling of clinic services such as vaccinations, therapies, wellness checks etc

○ Build strong customer relationships & address any queries with accurate information in professional & empathetic manner

● Lead Management:

○ Efficiently handle CRM for accurately capturing all the necessary lead details, lead journey & interactions

○ Timely follow ups on pending leads and ensure lead closure

○ Leverage Dialer & WhatsApp to efficient communicate with the leads

● Collaboration:

○ Collaborate with clinic staff and the marketing team to ensure seamless customer service and experience

○ Derive consumer insights & provide feedback to the marketing team based on lead interactions

○ Provide feedback to the product team and suggest improvements in tools like CRM, Dialer etc.

○ Work with Offline Growth team to do sales in camps & other activations

● Performance Tracking:

○ Track daily sales performance metrics such as - lead conversion, first call TAT, call quality score

○ Meet & exceed individual monthly sales targets and assist in achieving overall company targets.

Qualifications / Skills:

● 1 to 3 years of experience in tele-sales or customer service, preferably in healthcare or a startup.

● Degree in B.A (Psychology) or sales related field

● Strong communication skills in English & Kannada (Hindi is plus)

● Experience with CRM tools, Dialer systems, and WhatsApp for lead management.

● Proven track record of achieving sales targets or lead conversions.

● Exceptionally street-smart person with excellent interpersonal & relationship-building skills.

● Ability to work independently and take initiative.

● A customer-first mindset with attention to detail in all interactions.

● Quick learner with the ability to handle multiple tasks and adjust to fast-paced environments

● Should be okay with 6 days a week as per roster

● Should be comfortable with early morning shifts - starting 7AM

What We Offer:

● A rare opportunity to work in 0 to 1, a fast-paced healthcare set-up

● Backed by elite healthcare VCs & investors

● Opportunity for steep career growth & positioning in the company.

● Collaborative, inclusive & meritocratic work culture.

● Competitive salary (industry standards) along with Monthly Incentives & Rewards