Customer Support Executive

Livspace · Assam, India

Exp- 1-2 Years (Inbound/ Outbound Exp.)

CTC- 4.5 Lac

Mode- Hybrid

Language Required- Hindi, English

Responsibilities

Handled inbound and outbound calls to address patient and customer issues efficiently.

Coordinated with doctors for appointments, responses, and follow-ups

Handled escalations professionally, ensuring quick resolution and

customer satisfaction

Key Requirements

Great written and verbal communication skills

Good listener with active problem solving skills

Good interpersonal and analytical skills

Quick learner and open to learning new channels or processes

Flexible with work timings/ schedule and availability.

Knowledge of social media platforms

E-commerce experience is a bonus

Freshers are more than welcome

Multitasker with flexibility to work in different work roles.

Basic knowledge about home interior design and products would be an added

advantage.

Prior experience of working with CRM tools such as Freshdesk would be an added

advantage.