L2 Tech Support

Job Title: L2 Tech SupportLocation: Pittsburgh, PA (Onsite)Duration: 12+ Months

Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Job Description:Top Skills Required :
Strong troubleshooting skills for hardware, software, and OS issues Supported Migration/Aquisation in Pharma environment Highly responsive and Proactive approach impress customer.
Job Description/ Responsibilities : • Familiarity with manufacturing, lab and Data Center IT equipment • Includes but is not limited to scanners, printers (Zebra, etc..), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc.. • Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays) • Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management • Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues. • Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center • Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates. • Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points) • Knowledge / Understanding of GMP and GxP • Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment. • Strong focus on quality and attention to detail • Provide smart Hands and Feet support for Technology team on demand • Rack and Stack Support for commissioning/decommissioning infra devices to be provided. • Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room. • Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center • Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity. xzbcwsv • Co-ordination for cable patching with Vendors or enable on demand. • Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site • Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management • Installing and configuring hardware and software components to ensure usability by end users • Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates • Experience in supporting overall manufacturing / lab IT systems and IT devices o Familiarity with manufacturing, lab or distribution center IT equipment o Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc.. • Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident • Advanced communications skills to work with multiple teams and/or OEMs on high priority issues • Advanced Microsoft skills (server support, etc.) • Strong focus on quality and attention to detail Additional Site requirements: • Safety training and proper PPE and/or Lab requirements always apply • Understanding of GMP / GxP environment o PCs / Servers cannot have any sort of maintenance or patching without approved change control windows o No systems or devices should ever be rebooted without proper approvals o Often MLL sites may have isolated networks • Understanding of what critical support means during a P1 or P2 event (i.e. proactive support – spares, crash carts, etc..) • Ensure best practices are followed and understood: o 5S (LEAN) or similar methodology in IT rooms / Datacenter o Requirements to enter a clean room § Proper entry procedures, proper gear, etc.. o Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc..)