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Remote Customer Service & Sales Representative – Career Change Opportunity (Training Provided | No Cold Calls)

Ian Graham Agency LLC · Worcester County, Massachusetts, United States

FULL TIME

Job Description

Looking for a Career That Fits Your Life? If you’ve built your experience in customer service, sales, education, hospitality, retail, or administrative work and feel ready for something more flexible, scalable, and rewarding, this remote opportunity offers a practical path to change careers without starting over. This role is designed for professionals who are reliable, people-focused, and ready to learn a new skill set with structured guidance. Many team members begin part-time and transition into full-time hours as their results grow. No previous sales or insurance background is required. What You’ll Be Doing This is a customer service–driven role that involves helping individuals who have already asked for information. Conversations are scheduled, professional, and focused on problem-solving — not pressure or cold outreach. Follow up with individuals who requested information online, by phone, or through mail Provide a positive customer service experience via Zoom or phone appointments Explain coverage options clearly and help clients complete simple applications Use a step-by-step process supported by training, scripts, and mentorship Work independently from home while staying connected to a supportive remote team Typical full-time time allocation: 5–10 hours per week on phone follow-ups and confirmations 10–20 hours per week meeting with customers 5–10 hours per week on training, development, and administrative tasks Compensation

Details

CompanyIan Graham Agency LLC
LocationWorcester County, Massachusetts, United States
TypeFULL TIME
Nichegeneral

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