Call Center Sales Manager

Elitez India · India

Call Center sales manager (E-commerce / Direct Sales)

Location: Thane – Wagle Estate

Work Mode: 100% On-site

Team Size: 80+ Employees in India Operations

Experience: 8+ Years

Role Overview

We are looking for a dynamic and result-oriented Sales Director – Call Center to lead and scale outbound telesales operations in India. This role will be responsible for driving revenue growth, managing large sales teams, optimizing call center performance, and building a high-performing sales culture.

The ideal candidate should have strong experience in outbound telesales operations, team leadership, KPI management, coaching, and sales process optimization.

Key Responsibilities

• Lead the daily operations of the outbound sales call center to achieve business targets
• Develop sales processes, SOPs, and operational policies
• Define and track KPIs for telesales teams
• Create effective sales scripts, campaigns, and promotional strategies
• Monitor call quality, team productivity, and customer interactions
• Analyze sales data and operational metrics to improve efficiency and conversions
• Conduct performance reviews, coaching, and training sessions
• Handle escalated customer concerns and complex operational issues
• Drive employee engagement, motivation, and retention
• Manage workforce planning, hiring, and performance management
• Prepare daily and weekly sales performance reports
• Collaborate closely with senior leadership on business growth strategies

Required Skills & Experience

• Graduate in any discipline (10+2+3 education system)
• 8+ years of experience in outbound telesales/call center operations
• Minimum 6 years in leadership roles managing teams of 50+ members
• Strong experience in sales operations, coaching, and team performance management
• Excellent analytical and reporting skills with a data-driven mindset
• Strong communication and stakeholder management skills
• Experience working in fast-paced or startup-like environments is preferred
• Energetic, proactive, and execution-focused leadership style
• Fluent English communication skills required