Account Manager

Balta Rugs · Remote, United States

Since 1964, Balta has worked with businesses, designers, decorators, and creatives who want to turn houses into homes. We bring trend-forward rug designs into the market at affordable prices.

Headquartered in Atlanta, GA, Balta Rugs is a key player in the rug business. Part of global leader Balta Group, with customers in retail, home decor, and do-it-yourself stores all over the world.

The Job

The Account Manager, Ecom role is a full-time, remote position responsible for supporting the growth, execution, and operational excellence of Balta Rugs' eCommerce business. Working closely with Sales, Marketing, Merchandising, and Operations teams, this role serves as a key partner in managing retailer accounts, coordinating promotional and advertising initiatives, maintaining product and catalog accuracy, monitoring pricing compliance, and ensuring seamless execution across digital channels.

The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. Through proactive communication, disciplined project management, and strong cross-functional collaboration, the Account Manager helps drive account performance, enhance customer satisfaction, and support the successful execution of strategic eCommerce initiatives.

Key Responsibilities

Account Support

• Support Sales through meeting preparation, retailer communications, project tracking, and follow-up activities.
• Maintain organized tracking of deliverables, deadlines, and action items across key retail partners.
• Coordinate with internal stakeholders to ensure timely execution of customer requests and business priorities.

Advertising & Retail Media Coordination

• Support weekly advertising reviews, budget pacing, and campaign performance tracking.
• Maintain advertising calendars and ensure campaigns align with inventory availability and merchandising priorities.
• Prepare and submit advertising inputs, creative assets, and SKU lists as needed.

Assortment & Catalog Management

• Maintain item setup accuracy, including pricing, product attributes, imagery, and content.
• Monitor assortment health and merchandising execution across retailer websites.
• Ensure active SKUs are properly represented and supported with accurate product information.
• Assist with new product launches, assortment updates, and exclusivity reviews.

Sample Coordination & Approvals

• Manage sample requests, approvals, and tracking.
• Track sample status and follow up with buyers and internal teams as needed.

Pricing & Compliance Monitoring

• Conduct routine pricing audits and identify violations or inconsistencies across retail channels.
• Escalate pricing concerns and recommendations to Sales leadership.
• Support promotional pricing setup, validation, and execution.

Promotions & Event Management

• Coordinate monthly promotions, coupon events, seasonal programs, and retailer-specific campaigns.
• Ensure promotional submissions are accurate, complete, and delivered within required timelines.
• Track promotional performance and provide post-event reporting and insights.

Qualifications

• 1-3 years experience in B2B sales, account management, or customer success, preferably in home décor or related industries.
• Proficiency in communication, negotiation, and conflict resolution to handle inquiries, resolve issues, and support long-term partnerships.
• Organizational and time-management abilities to manage multiple accounts, track follow-ups, and meet deadlines in a remote environment.
• Proficiency in Microsoft Office or similar productivity software.
• Retailer / vendor portal experience is a plus!
• Ability to analyze sales data, prepare account reports, and use insights to identify growth opportunities.
• Self-motivated, adaptable, and able to work independently while collaborating effectively with cross-functional teams.
• Bachelor’s degree in Business, Marketing, or a related field, or equivalent professional experience.

Benefits

• Competitive salary
• Remote with occasional travel
• Health Benefits
• Employee Discount
• 401(k)
• Dental insurance
• Health insurance
• Paid time off