Customer service advisor

Sagility · Bengaluru, India

We're Hiring for Healthcare Advisor, who would be handling patient complaints regarding policy queries, claim queries and reimbursement queries. If you're a fresher we'd love to talk to you.

Location: Bommanahalli, Bangalore (Electronic City)

Job Responsibilities: Handle inbound and outbound customer interactions for US healthcare clients. Assist members with insurance benefits, claims, eligibility, and billing-related queries. Provide accurate information while maintaining quality and compliance standards. Document customer interactions in the system. Meet productivity, quality, and customer satisfaction targets.

Eligibility: Graduate/Undergraduate (as per process eligibility). Excellent English communication skills. Basic computer knowledge and typing skills. Willingness to work in US rotational night shifts. Customer service experience in BPO is preferred; freshers with strong communication skills may also apply. Freshers Only**

Work Schedule: Shift: US Rotational Night Shift Working Days: Monday to Friday Weekends: Fixed Saturday & Sunday Off

Salary & Benefits CTC: 25,000/- Performance-Based Incentives - 3500 to 5000/- Night Shift Allowance: Paid per night - 150/- Two-Way Cab Facility Paid Training Career Growth Opportunities Health & Employee Benefits as per company policy