Consumer Retention Specialist

Consumer Retention Specialist Spherion has a DIRECT HIRE opportunity for a Consumer Retention Specialist within the telecommunication industry. If you are skilled in sales, customer service and are highly motivated, this position is right for you! Located on the west side of Madison, you will be in the heart of it all! The Consumer (Retention) Specialist is a cross-trained, multi-skilled agent. This person is capable of handling first level escalated Retention, Sales and Customer Care calls for customers. This role's primary responsibility is to protect existing revenue by retaining customers that are calling to disconnect their service due to service failures, competitive offers and billing issues. The Consumer Retention Specialist must continually demonstrate strong sales skills in the areas of negotiation, save techniques, and interpersonal communication then the hours become 9am-6pm Monday through Friday. There is a potential for a rotational Saturday shift once every 5-6 weeks. Responsibilities: Answers escalated calls transferred to the queue for Retention, disconnect and downgrade call types routed. Uses save techniques that involve negotiation