Account Manager

POSITION: Account Manager – Manufacturing / IndustrialAbout the role:The Account Manager is responsible for managing and supporting assigned customer accounts by overseeing order flow, pricing, communication, and coordination between customers, production, and internal teams. This role serves as the primary point of contact for customers and plays a key role in ensuring accuracy, responsiveness, and execution across all stages of the order lifecycle.

Please ensure you read the below overview and requirements for this employment opportunity completely.
This is not a cold-calling or commission-driven sales role. Instead, it is a relationship-based position focused on account ownership, operational execution, and understanding how manufacturing decisions impact cost, delivery, and customer satisfaction. The Account Manager works closely with production, planning, and outside sales to ensure customer needs are met efficiently and profitably.
What you’ll do:Act as the primary owner of assigned accounts from order entry through delivery and follow-upManage customer relationships and day-to-day account activityGenerate quotes, process orders, and manage revisions accurately and efficientlyReview part history, pricing, volumes, and usage trends to ensure consistency and profitabilityCoordinate with production, planning, purchasing, and engineering to support order executionUnderstand lead times, material availability, and capacity when committing to customer requestsCommunicate order status, changes, and delays proactivelySupport outside sales with quoting, data analysis, and customer coordinationAssist with re-quotes, pricing updates, and contract-driven adjustmentsSupport inventory planning and customer-specific stocking strategiesMaintain accurate records within ERP and CRM systemsIdentify risks or issues before they impact delivery, cost, or customer satisfactionContribute to continuous improvement efforts related to order flow and customer support
We are looking for passionate leaders who bring initiative and creativity while putting the customer at the center of all they do!
What you’ll need:Manufacturing or industrial experience required (plastics, machining, OEM, or similar)Experience managing customer accounts, inside sales, or production coordinationStrong understanding of pricing, margin, and how volume impacts profitabilityAbility to manage multiple priorities in a fast-paced environmentStrong communication xzbcwsv and organizational skillsComfortable working within ERP and CRM systemsDetail-oriented, dependable, and proactiveAble to work cross-functionally with sales, operations, and leadershipHigh School Diploma or GED required(Preferred) BA or BS Degree (Business, Sales, Marketing, etc.) or substantial equivalent business experience(Preferred) Plastics/Manufacturing experience(Preferred) 4 years or more of manufacturing experience
How does Lehigh Valley Plastics support you?
Benefits: We offer a competitive base salary, Profit Sharing, dental, medical, and life insurance, 401k with matching benefits, tuition reimbursement, paid maternity and paternity leave, opportunity for growth, and more.