Assistant Service Manager

<p>Assistant Service Manager – Fleet Maintenance Location: Knoxville, TN Full-Time | $50,000+ base plus commission Join a Company Built on Stability, Growth, and Excellence Founded in 1989, Acts Fleet Maintenance has earned a trusted reputation for delivering high-quality service in the transportation industry. With decades of success and continued expansion, we’re seeking a motivated manager to help lead branch operations and deliver exceptional customer service in a fast-paced environment. This is a great opportunity for someone with automotive or fleet service experience who enjoys managing people, processes, and customer relationships. What We Do </p><ul><li>Preventive Maintenance (PM) Inspections</li><li>DOT Inspections</li><li>Mechanical Repairs</li><li>Tire Services</li><li>Comprehensive fleet maintenance solutions</li></ul> What You’ll Do * Serve as the primary point of contact between customers, technicians, and internal teams <ul><li>Schedule service appointments and follow up on customer needs</li><li>Maintain steady workflow and track vehicle service timelines</li><li>Communicate clearly and proactively to ensure high customer satisfaction</li><li>Support daily branch operations with a focus on efficiency and quality</li></ul> What We’re Looking For Experience <ul><li>Automotive or transportation industry background preferred</li><li>Previous Service Advisor or Service Management experience a plus</li></ul> Skills and Traits <ul><li>Strong verbal communication and customer service skills</li><li>Organized, detail-oriented, and able to multitask</li><li>Comfortable with data entry, reporting, and scheduling systems</li><li>Dependable, punctual, and professional</li><li>Positive, teachable attitude with problem-solving ability</li></ul> Why Join Acts Fleet Maintenance? <ul><li>Over 30 years of industry stability and growth</li><li>Supportive team environment where your work makes a real impact</li><li>Opportunities for advancement within a respected company</li><li>Competitive pay: $50,000+ base salary plus commission</li></ul> Benefits <ul><li>401(k) with matching</li><li>Health, dental, and vision insurance</li><li>Life insurance</li><li>Paid time off</li></ul> <p></p>