Regional Director – Franchise Sales & Operations

Regional Director – Franchise Sales & OperationsColumbia, Maryland | On-Site | Direct Hire

You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Lead the flagship Baltimore-area support center for a well-established, nationally recognized commercial-services and franchise organization with more than 35 years of consistent growth and success.
This is a highly visible, hands-on leadership opportunity combining franchise support, sales leadership, operational management, team development and financial accountability.
The Regional Director will lead the day-to-day performance and profitability of the regional support center while developing employees, supporting independent Franchise Business Owners, strengthening customer relationships and driving new business growth.
Franchise experience is highly desirable because of the unique business model and relationships this leader will manage. However, accomplished leaders from hospitality, commercial services, facilities services, field sales and other performance-driven service environments are also encouraged to apply.
Position HighlightsDirect hire, full-time and on-site in Columbia, MarylandMonday–Friday, 8:00 a.m.–5:00 p.m.Occasional evening and weekend responsibilities based on business needsBase salary: $100,000–$120,000, based on experienceAnnual commission potential: approximately $20,000–$30,000-plus, paid monthlyYear-end bonus potential: approximately $5,000–$10,000Total annual earning potential: approximately $125,000–$160,000-plusMedical, dental and vision insurance401(k) with company matchVacation and PTO accrualMonthly Friday-afternoon team-building eventsRecognition-trip potentialLimited travel, primarily for an annual conference and occasional trainingLead approximately five direct reports initially, with anticipated growth to as many as 10Opportunity to lead a well-established flagship regional office within a respected national brand
What You Will Lead Direct the daily sales, operational and financial performance of the regional support center.Develop short- and long-term business plans to support revenue growth, profitability, staffing and organizational goals.Lead, coach and hold sales, operations and administrative employees accountable for clearly defined goals and performance metrics.Coach sales representatives through field ride-alongs, prospecting, cold calling, customer presentations and closing activity.Monitor CRM activity, sales pipelines, customer notes, follow-up tasks, forecasts and daily performance trackers.Review bids and proposals for accuracy, competitiveness and profitability before they are presented to prospective customers.Oversee activities related to franchise sales, development and ongoing Franchise Business Owner support. Build productive relationships with Franchise Business Owners and help them strengthen and grow their businesses.Partner with sales and operations employees to achieve new-account growth, customer satisfaction and account-retention goals.Prepare and communicate budget forecasts, business trends, personnel needs and operational priorities to executive leadership.
What We Are Looking ForAt least three years of successful management experience with responsibility for people, performance and business results.Proven experience leading both sales and operations within a branch, region, market, business unit or service organization.Hands-on experience coaching sales representatives and managing measurable sales activity.Strong understanding of CRM systems, sales pipelines, forecasting and performance metrics.Experience with P&L management, budgeting, revenue growth or overall profitability is strongly preferred.Demonstrated ability to develop employees, address underperformance and build accountable teams.Experience managing customer relationships, service issues, retention and business growth.Strong presentation and interpersonal skills, including the ability to communicate effectively with employees, customers, prospects and independent business owners.Action-oriented leadership style with the drive and follow-through to achieve results.Bachelor’s degree OR an outstanding record of progressive professional achievement.Ability to work on-site and remain visible and engaged with employees, customers and Franchise Business Owners. xzbcwsv
Highly Desirable ExperienceFranchise operations, franchise development or Franchise Business Owner supportCommercial cleaning, janitorial, facilities or building servicesHospitality or hotel general management with full operational and financial responsibilityTelecommunications, wireless, cable, satellite or other field-sales organizationsSecurity, restoration, pest control, landscaping, uniform services or other route-based service businessesRegional business planning, budgeting, forecasting and P&L ownershipOutside-sales coaching, field ride-alongs and new-business development
Malone Workforce Solutions is an Equal Opportunity Employer.