Product Operations Executive

Porter · India

About Porter

At Porter , we’re on a mission to move a billion dreams by building the most trusted, efficient, and seamless logistics platform in India. We started in 2014 with a simple vision — to transform intra-city logistics through technology. Today, Porter is a late-stage startup , serving millions of users across 21+ cities , backed by marquee investors like Tiger Global , Lightrock , and Sequoia .

We solve real-world problems — from empowering micro-entrepreneurs and truck owners, to optimizing last-mile delivery for SMEs and enterprises. Every challenge we take on has real consequences and real impact.

With a sharp focus on user obsession, ownership, and collaboration , we’re building a workplace where people thrive when they take bold bets, move fast, and build with empathy.

If you’re looking to work where scale meets purpose , complexity fuels learning , and culture isn’t an afterthought , Porter is the place.

Role Overview

As a Product Operations Associate, you will be the first point of contact for resolving technical issues related to Porter’s products. This is an execution-focused role where you will troubleshoot complex issues, manage tickets, processes & SOPs, and collaborate with engineering and product teams to ensure system reliability.

Key Responsibilities

• Technical Troubleshooting: Diagnose and resolve issues by examining transactional data and system logs. Attempt to reproduce reported defects to verify their existence and identify root causes.
• Support & Communication: Provide prompt assistance to customers, partners and internal teams via tickets and email. Explain technical concepts in plain language, avoiding jargon, while ensuring empathy and patience.
• Ticket Management: Create, track, and resolve support tickets within defined Turn Around Times (TAT). Ensure valid resolution, correct tagging, and proper documentation & reporting of bugs.
• Collaboration: Work closely with Business, Engineering and Product teams to address defects. Coordinate with stakeholders for bug resolution and prioritization.
• Operational Maintenance: Maintain proper documentation for assigned products and leverage existing knowledge bases to find solutions.
• Technical Skills: Working knowledge of SQL, Postman, and JIRA is highly preferred. Proficiency in using debugging tools and log analyzers.
• Key Competencies: Excellent verbal and written communication. Logical and analytical mindset to break down complex problems.

Qualifications & Skills

• Minimum 1 year of experience in Product Ops, QA or Analytics domains.
• Product Knowledge
• Prior experience working with Mobile Apps and Web products