Customer Service Professional (Weekend Work Required

Client Services ProfessionalFull-Time OnlyWeekend Work Required 8 am - 4 PM; Weekdays 10:30 AM - 7 PMPMSterling, VA | AllTech Services, Inc.Voted Best Contractor to Work For in the Eastern Region – HVAC & Plumbing MagazineVoted Best Workplace in Virginia – Inc. 5000This Role MattersAt AllTech Services, the Client Services Professional is not just answering phones — you are the first impression, the voice of confidence, and the calm in the storm for homeowners facing urgent HVAC and Plumbing needs.We are looking for professionals who bring energy, empathy, and ownership to every conversation. People who are naturally curious, ambitious about their growth, responsible in their commitments, and empathetic to the customer experience.If you take pride in helping people, communicating clearly, and performing at a high level every day — this is where you build a career, not just take a job.Why AllTechWe believe high performers deserve a workplace that invests in their success. Our leadership team is deeply committed to creating an environment where you feel supported, challenged, and appreciated.We don't just talk about growth — we actively build it into your career path.Our culture is centered on CARE:Curiosity – We ask questions, seek understanding, and pursue constant improvement.Ambition – We push ourselves to be better today than we were yesterday.Responsibility – We own outcomes and follow through on commitments.Empathy – We treat customers and teammates the way we want to be treated.What You'll DoOur Contact Center supports homeowners scheduling HVAC and Plumbing services. As a Client Services Professional, you set the tone for the entire customer experience.You will:Lead every interaction with professionalism and empathyGuide customers through scheduling service with confidence and clarityCommunicate with compassion when customers are dealing with stressful home issuesUse industry-leading software systems to efficiently book appointments, including AI ToolsEducate customers on the value of our Maintenance PlansCollaborate with team members to find solutions quicklyTake ownership of each call and follow through on commitmentsRepresent the AllTech standard of service in every interactionWe expect consistency, positivity, and a genuine desire to help people.What It Takes to Succeed HereHigh performers thrive in this role.You will excel if you:Demonstrate accountability and follow-throughCommunicate clearly and confidentlyBring a positive, solutions-oriented mindsetStay organized and manage time effectivelyShow integrity in every interactionTake initiative to learn and improveCare deeply about delivering exceptional serviceWhat We OfferWe invest heavily in our team because we expect excellence.Compensation & Financial BenefitsPaid Weekly via Direct DepositPerformance Bonus Programs401(k) with true 4% company match after one year (Traditional & Roth options)Tuition Reimbursement opportunitiesTime Off & Flexibility80 Hours Paid Time Off8 Paid Holidays including your Birthday and the Day After ThanksgivingHealth & WellnessAetna Medical Insurance (80% of premium paid by company)Dental and Vision Coverage$25,000 Company Paid Life & AD&D InsuranceLong-Term & Short-Term Disability CoverageEmployee Assistance ProgramFree Mental Health SessionsPreventative diagnostic testing coveredChiropractic visits includedOffice perks to make sure you thrive at workThe OpportunityThis is an opportunity to join one of the most respected HVAC and Plumbing companies in the region and build a meaningful career in a professional, growth-focused environment.If you are ready to work hard, grow fast, and make a real impact, we want to meet you.Apply today and become part of a team that believes performance and people matter equally.