Technical Account Consultant - EMEA

b Overview /b p As a Technical Account Consultant, you act as a trusted SME for the Orgvue platform, guiding customers and partners through configuration reviews, requirements gathering, and solution recommendations. You proactively identify risks and collaborate to deliver long-term value, including hands-on support when needed. You work with cross-functional teams to ensure solutions stay aligned with customer needs and market demand, contributing to platform evolution and innovation. This role combines advisory work with hands-on troubleshooting and knowledge sharing. /p b Pay / Benefits /b ul li Hybrid working – 2 days a week in London /li li Wellbeing programs (coaching, fitness, webinars) /li li Subsidised gym membership /li li Private Medical Insurance (including Dental and Vision) and Life Assurance /li li 25 days holiday (30 with tenure) /li li Employer pension contribution 5% if you contribute 3% /li /ul b Responsibilities /b ul li Build trusted relationships to address business problems using data and Orgvue capabilities /li li Support customers throughout their Orgvue journey in collaboration with the account team /li li Explore new solutions and optimize existing setups to increase value /li li Review tenant configurations and identify improvement opportunities affecting performance/usability /li li Highlight risks and opportunities to account leadership and partners /li li Collaborate with Partners to ensure project success and facilitate Start Right sessions /li li Advise and train customers to meet operational and strategic objectives /li li Create standard articles for the knowledge base to upskill the community /li li Provide feedback to guide platform evolution to meet market demands /li /ul b Key requirements /b ul li Experience with consulting in HR/OD analytics space (or willingness to develop) /li li Strong problem-solving mindset and persistence to dig for answers /li li Collaborative, reliable, and able to handle challenges without frustration /li li Ability to balance competing priorities and communicate with stakeholders /li li Familiarity with working with partner and account teams to drive value /li /ul ul li collaboration /li li problem-solving /li li resilience /li li Orgvue platform expertise /li li Tenant configuration review /li li Gizmo optimization /li /ul