Manager, Technical Support & NOC — Lead SLA Excellence

Contegris (Pvt) Ltd · Lahore, Lahore District; Punjab, Pakistan

Contegris (Pvt) Ltd in Lahore, Pakistan is seeking an experienced NOC & Customer Experience leader to ensure delightful pre- and post-implementation support. You will manage the NOC, SLA adherence, and a growing team, collaborating with Development and Customer Success to improve support and product experience.

The role requires 4–5 years in SaaS B2B and strong leadership, with a focus on process excellence, on-call readiness, and customer-centric outcomes.