Order Management Specialist - Freshers only

NetApp · Bangalore, India

Contract period: 6 months (extendable)

Position Overview

We are looking for Order Management (OM) Associates to manage and troubleshoot sales orders in a basic Configure-to-Order (CTO) environment covering hardware, software, and services. The role involves order processing, cross-functional coordination, system troubleshooting, compliance, and ensuring orders move efficiently through the fulfilment cycle.

Key Responsibilities

• Enter, validate, and troubleshoot sales orders while ensuring compliance with company policies and procedures.

• Ensure adherence to bookings policy, revenue recognition, cross-regional business policies, GSA, and channel business procedures.

• Manage the backlog of assigned open sales orders and ensure timely movement through the order fulfilment cycle.

• Identify and resolve order discrepancies and issues by coordinating with relevant cross-functional teams.

• Meet defined order processing and lead-time targets and contribute to operational metrics and reporting.

• Understand and effectively work across Oracle ERP, CRM, and Siebel Sales systems.

• Proactively identify opportunities to improve order management processes, tools, and customer experience.

• Support testing and troubleshooting of Oracle ERP and other order management system enhancements/upgrades.

• Participate in process improvement initiatives and help develop scalable solutions.

• Provide training, mentoring, and guidance to junior team members on order management processes.

• Facilitate training and provide process guidance to Field Administrators in remote sales offices.

• Perform daily internal audits and ensure compliance with SOX controls.

• Collaborate with internal stakeholders to address audit and compliance requirements.

• Serve as a backup for Order Administrators when required.

• Prepare, maintain, and regularly update desktop procedures and process documentation.

Required Qualifications

• Education: College Graduate / Bachelor's Degree

• Experience: 6 months – 2 years of relevant work experience

• Basic understanding of Order Management / Sales Operations processes.

• Good communication and coordination skills.

• Strong attention to detail and ability to work with transactional data.

• Ability to troubleshoot issues and coordinate effectively with multiple stakeholders.

• Willingness to work in rotational shifts.

Preferred Skills

• Exposure to Oracle ERP / Order Management systems

• Knowledge of CRM or Siebel Sales

• Understanding of sales order processing and fulfilment

• Exposure to SOX controls, compliance, or internal audits

• Basic understanding of hardware, software, and service orders

• Good analytical and problem-solving skills

Work Schedule

The selected candidate will be required to work in rotational shifts:

• Shift 1: 8:00 AM – 3:00 PM IST

• Shift 2: 2:00 PM – 11:00 PM IST

• Shift 3: 10:00 PM – 7:00 AM IST

Interview Process

Mode: Face-to-Face (F2F) Interview