Console Attendant - Part time (Casual)

WVU Medicine · Remote, United States

To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Answers a wide range of calls from the hospital’s main telephone line, interprets where the call needs to be directed, and transfers the call to the appropriate area. High School diploma or equivalent
One (1) year customer service experience, or console attendant experience
Experience in a medical office setting
Continually assist callers, in any possible way, routing to the appropriate personnel 100% of the time, with minimal valid complaints in a six month period.
Ability to recognize true emergency calls and follow emergency procedures to prioritize calls.
Ability to assist callers/visitors who speak little English.
Respond to all emergency, fire/security, and STAT pages and calls immediately upon receipt of call, in accordance with Hospital and department policies.
Assists medical faculty and staff in a courteous manner by responding in accordance with Hospital and departmental policies and procedures.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
16 Shift: