Customer service specialist

Aarvi Encon · Mumbai, India

Position- Customer service specialist

Customer Success, Service & Operations, O2 C lifecycle and processes

International shipping documents

Import and export terms (Incoterms)

Export/import payment mechanisms

Letter of Credit (LC)

Order entry and order fulfillment processes

Expericnce: 4+ years, Shifts: APAC shift – 4.30 AM / 5.30 AM to 2 PM / 3.30 PM (CAB - Pickup)

EMEA shift - 11.30 AM / 12 NOON to 8.30 PM / 9.30 AM (CAB - Drop)

North America & Latin America shift - 4.30 PM 5.30 PM to 1.30 AM / 2 AM (Cab & Meal provided)1. Experience in SAP

2. Added advantage of experience in CRM

3. Must Have Skills : Order Handling (OTC)

4. Shifts-Flexible to any Time zone

5. SAP knowledge, Vlook up, OTC / O2 C knowledge, CSR, Letter of Credit, SAP Skills, Sea/Air order handling, Any industry. Sea or air cargo

6. Order fulfillment process

Skills- OTC, SAP, Import-export documentation

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