Sales Technical Support Specialist – API Division

Key Responsibilities:

· Should have hands on experience on ANFD, Crystallizer, solvent recovery system, disc centrifugation system, TFF/Ultrafiltration and preparative HPLC system. · Should have experience in peptide synthesis, oligonucleotides and probiotic manufacturing process equipment’s. · Experience of synthetic API manufacturing · Provide technical support to the Sales and Business Development teams during customer discussions. · Understand customer process requirements and recommend suitable API equipment and solutions. · Review customer URS, specifications, process requirements, and technical documents. · Prepare technical proposals, equipment specifications, technical comparisons, and presentations. · Participate in customer meetings, technical discussions, presentations, and site visits. · Coordinate with Engineering, Application, Design, Project, and Service teams for technical clarifications. · Support preparation and review of technical offers and quotations. · Assist the sales team in responding to customer technical queries and deviations. · Analyze competitor products and provide technical inputs for improving sales proposals. · Support pre-sales activities including concept development, equipment selection, sizing, and technical discussions. · Provide technical inputs during tendering and project negotiations. · Maintain records of customer requirements, technical discussions, and project specifications. · Support sales managers in converting technical opportunities into commercial orders. · Travel to customer sites as required for technical meetings and assessments.

Required Skills: · Strong technical knowledge of API manufacturing processes and related pharmaceutical equipment. · Ability to understand PFDs, P&IDs, URS, equipment specifications, and technical documentation. · Good knowledge of pharmaceutical/API industry requirements and GMP practices. · Strong analytical and problem-solving skills. · Excellent communication and presentation skills. · Ability to work closely with sales, engineering, application, and project teams. · Customer-oriented approach with good technical-commercial understanding.