Medical Operations & Business Manager

Mardamed Healthcare · India

Job Description – Medical Operations & Business Manager

Location: Mantri Square Mall, Malleshwaram, Bangalore

Organization: Mardamed Healthcare Pvt. Ltd.

Salary: 12-18L p.a. CTC

Role Overview

The Medical Operations & Business Manager will lead the end‑to‑end management of a modern multi‑specialty healthcare center comprising Radiology, OT, OPD, Diagnostics, Pharmacy, and Café. This role requires a medical professional with strong business acumen to ensure operational excellence, compliance, patient safety, and sustainable revenue growth through marketing and sales initiatives across all units.

Qualifications

• MBBS + MD (Hospital Administration) / MHA / MBBS + MBA (Mandatory).
• 5+ years of leadership experience in hospital or healthcare center operations.
• Proven expertise in managing multi‑department healthcare facilities (OPD, diagnostics, pharmacy, OT).
• Strong knowledge of healthcare compliance, medico‑legal work, vendor management, and accreditation standards.
• Excellent leadership, communication, and problem‑solving skills.
• Ability to thrive in a startup‑style environment with multi‑tasking and innovation.

Key Responsibilities

Leadership & Operations

• Oversee daily operations across Radiology, OT, OPD, Diagnostics, Pharmacy, and Café.
• Develop and implement operational strategies aligned with organizational goals.
• Ensure compliance with NABH standards, patient safety protocols, and statutory healthcare regulations.
• Drive efficiency in workflows, resource utilization, and patient service delivery.

Revenue Generation, Marketing & Sales

• Drive revenue growth in Radiology, OT, OPD, Café, and Pharmacy through targeted marketing campaigns, patient engagement programs, and service expansion.
• Define and achieve sales targets for each department, ensuring profitability and growth.
• Collaborate with marketing teams to design promotional strategies, referral programs, and community outreach initiatives.
• Monitor departmental revenue streams, track performance against targets, and implement corrective measures.
• Align clinical excellence with financial sustainability by balancing patient care quality and business outcomes.

Human Resource Management

• Lead recruitment, onboarding, and training of doctors, nurses, paramedical staff, and support teams.
• Implement performance management systems and professional development programs.
• Build a culture of accountability, teamwork, and patient‑centric service.

Clinical, Vendor & Landlord Coordination

• Collaborate with medical teams to ensure high‑quality patient care.
• Manage vendor relationships for diagnostics, consumables, pharmacy, and facility services.
• Handle landlord coordination and property‑related matters for the center.
• Negotiate contracts and maintain strong vendor/partner relationships.

Infrastructure Oversight

• Supervise renovation, facility upgrades, and infrastructure projects.
• Ensure timely delivery, adherence to quality standards, and compliance with safety regulations.
• Align infrastructure initiatives with operational and patient care requirements.

Financial & Administrative Oversight

• Monitor budgets, revenue streams, and cost control measures.
• Oversee billing, inventory management, and resource utilization.
• Prepare operational dashboards and reports for senior management.

Medico‑Legal & Compliance

• Ensure adherence to medico‑legal standards, documentation, and reporting.
• Handle patient grievances, negligence monitoring, and medico‑legal cases with transparency.
• Maintain compliance with statutory requirements, licensing, and accreditation.

Growth & Innovation Initiatives

• Implement technology solutions for patient engagement and operational efficiency.
• Drive innovation to improve patient service and company growth.
• Lead expansion projects and partnerships to strengthen Mardamed’s healthcare footprint.

What We Offer

• Competitive salary and performance‑linked incentives.
• Leadership role in a modern, multi‑specialty healthcare center.
• Opportunity to shape and grow a healthcare startup environment.
• Exposure to advanced radiology, OT, and diagnostic operations.

Contact: adminteam@mardamed.com

WhatsApp (preferred): 9899125145