Patient Service Representative

CitiMed is a unique medical facility that provides exclusive healthcare amenities to our community. The range of medical and rehabilitative services offered has been specifically selected to treat traumatic injury patients. We provide a variety of health services including diagnostic and rehabilitation. Our vision directs the evolution of our practice, as we strive to improve our services to the community. All CitiMed offices are multilingual and staffed with individuals to make any experience pleasant. You can learn more about us at is growing rapidly and we are looking for many qualifying individuals to be a part of our team! We are currently hiring for multiple locations, including Queens, Brooklyn, White Plains, Yonkers, and Long Island (Hempstead). With the support and hard work of all our employees, CitiMed continues to make its way down a successful road. CitiMed maintains a work culture that allows our team members to feel supported and confident in their work. We offer many learning opportunities with room for professional growth. If the responsibilities interest you and believe you have met the requirements, we strongly encourage you to apply!

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Patient Care Representative (HBOT Technician)
This role is the primary point of contact for patients from the moment they walk in the door through the completion of their hyperbaric oxygen therapy (HBOT) treatment. The ideal candidate manages front-office operations, patient records, and HBOT scheduling and treatment support, ensuring a smooth, professional, and safe experience at every step.
Responsibilities
Greet visitors, physicians, and patients in a friendly, professional manner and direct them appropriately; monitor daily practice flow to ensure an efficient patient experience and inform patients of any schedule delaysAssist patients with completion of medical intake forms, uploading insurance information and government-issued ID; perform patient check-inUpdate patient demographics, insurance, HIPAA forms, and financial forms; accurately record and collect payments and clearly explain financial obligationsCreate and assemble paper and electronic medical record charts, ensuring all documents are properly inputted and scannedReceive HBOT referrals or review referral progress sheets from drive; ensure referrals are completed properly and rescan if necessaryContact patients to schedule HBOT evaluations to determine treatment candidacy; if candidate, explain HBOT treatment in detail and advise on any factors that could affect treatmentEnsure patients sign evaluation forms and file/scan accordinglySchedule HBOT treatments, evaluations, and follow-up visits according to specialty guidelines; confirm future appointments as neededMonitor patients and control pressure xzbcwsv inside the hyperbaric chamber during treatmentClean the chamber after each treatment, changing pillowcases, and perform a deep clean weeklyMaintain and update the HBOT spreadsheet, logging all referrals (Active/No HBOT)Track and restock supplies: wipes, towels, air freshener, pillowcases, table paper, mattress coversPromptly answer and respond to phone calls and office emails; screen callers professionally, take messages, or direct to appropriate staffMaintain waiting areas in a neat and tidy conditionProvide chaperone duties during patient exams as neededPerform other clerical duties as requested to support provider productivity and office efficiencyQualifications / AttributesFriendly, reliable, and self-motivatedOrganized and detail-orientedComputer efficientAble to work independently and efficiently, meeting deadlines under pressure