InfoGenesis POS Engineer

Insight Global · Uttar Pradesh, India

Location: Remote (sourcing in India)

Duration: 6-month contract (potential for extensions)

Job Description

Insight Global is seeking an InfoGenesis POS Engineer to provide advanced application support and operational expertise for a casino customer's food and beverage technology environment. This individual will serve as a primary technical resource for InfoGenesis-related issues, configurations, integrations, and operational support while partnering closely with restaurant, hotel, and casino stakeholders. The ideal candidate brings recent hands-on experience supporting InfoGenesis in a casino resort, integrated resort, hotel, or large hospitality environment and understands the operational realities of 24/7 guest-facing venues.

Primary Responsibilities

• Support and maintain the InfoGenesis POS environment across restaurant, hotel, and resort operations.
• Troubleshoot application issues, interface failures, and operational disruptions.
• Maintain POS configurations, menus, pricing structures, and user permissions.
• Support integrations between InfoGenesis and related hospitality systems.
• Partner with operations teams to resolve production issues and improve system performance.
• Provide root cause analysis and issue remediation for recurring problems.
• Participate in upgrades, deployments, and testing efforts.

Required Qualifications

• Recent hands-on experience supporting InfoGenesis POS.
• Experience supporting casino, resort, hotel, or integrated hospitality environments.
• Strong troubleshooting and application support background.
• Understanding of POS system integrations and support processes.