AI & Automation Engineer

Go West IT · United States

Salary: $145,000 - 175,000 per year Requirements:

• At least 3 years of experience developing automation solutions in a professional IT environment; 3 years of Managed Services experience is listed as required.
• Experience working in a Managed Services Provider (MSP) environment.
• Advanced PowerShell scripting skills.
• Strong experience building integrations with REST APIs and Microsoft Graph.
• Experience with Azure DevOps for source control, project management, and CI/CD pipelines.
• Experience with Git, branching strategies, pull requests, and modern source control practices.
• At least 1 year of experience using Claude and Claude Code.
• Experience designing, deploying, and supporting solutions in Microsoft Azure.
• Strong understanding of cloud security best practices.
• At least 1 year of experience with Azure OpenAI and prompt engineering.
• Experience integrating AI solutions with Microsoft 365, including Teams, SharePoint, and Outlook.
• Experience with DLP policies and data governance.
• Background in business process automation or systems integration.
• Knowledge of security, compliance, and responsible AI practices.
• Experience troubleshooting complex automation and integration issues.
• Authorization to work in the United States.
• Strong ownership, analytical thinking, curiosity about emerging technologies, and a continuous improvement mindset.
• Excellent written and verbal communication skills, including the ability to explain technical AI concepts to non-technical audiences.
• Strong documentation habits, commitment to maintainable code, and ability to prioritize initiatives while managing stakeholder expectations.
• Preferred: 5 or more years of MSP experience; experience building AI agents, agentic workflows, or production LLM integrations; familiarity with Model Context Protocol (MCP), vector databases, and RAG; experience with Azure AI Services or similar platforms, Python, Microsoft Power Platform, containerization, infrastructure as code, Power BI, and data visualization.
• Preferred certifications: Microsoft Certified: DevOps Engineer Expert, AI-related certification or equivalent demonstrated experience, and ITIL 4 Foundation (ITIL certification is listed as preferred).
• The posting asks whether applicants are currently located in Colorado and lists commuting to Greenwood Village, CO as required; the location is also listed as preferred.

• Design, develop, and deploy AI solutions to improve our internal operations and client service delivery.
• Build and maintain AI agents using Claude and other modern large language model technologies.
• Develop prompt engineering standards, reusable prompt libraries, and AI workflows.
• Create internal AI tools that boost technician productivity and automate repetitive work.
• Assess emerging AI technologies and recommend appropriate adoption.
• Develop retrieval-augmented generation solutions using company documentation and knowledge bases.
• Build AI-assisted reporting, knowledge management, and operational tools.
• Establish and maintain AI governance, testing, monitoring, and security practices to protect company and client data throughout the AI lifecycle.
• Ensure AI solutions follow approved governance policies, access controls, auditability requirements, and secure-by-design principles.
• Develop, test, and deploy automation scripts across business systems and managed service platforms.
• Integrate PSA, RMM, Microsoft 365, Azure, security platforms, and other business applications.
• Create PowerShell- and API-driven automation for Windows, macOS, Linux, and cloud environments.
• Automate software deployment, monitoring, remediation, and infrastructure management.
• Improve our automation frameworks and identify additional opportunities across the organization.
• Develop and maintain Azure Functions, Logic Apps, Automation Accounts, and other cloud-native services.
• Build and maintain Azure DevOps CI/CD pipelines, Git repositories, branching strategies, code reviews, and release processes.
• Maintain secure development practices, including secrets management and Key Vault integration.
• Monitor production AI and automation solutions for reliability and performance.
• Partner with technical teams to identify automation opportunities and work with leadership to prioritize AI initiatives with measurable returns.
• Document standards, architecture, and implementation procedures; participate in architecture discussions and continuous improvement initiatives.
• Research and prototype emerging AI technologies to help keep us at the forefront of innovation.
• Demonstrate our core values and independently drive projects from concept through deployment.

• AI
• AI Agents
• API
• Azure
• CI/CD
• Claude Code
• Cloud
• DevOps
• Git
• ITIL
• LLM
• Linux
• macOS
• MCP
• Microsoft 365
• Microsoft Power Platform
• Power BI
• PowerShell
• Python
• RAG
• REST
• Security
• SharePoint
• Windows
• Office 365

More:

We are Go West IT, a Colorado-based managed services provider whose mission is to help companies benefit from technology by guiding them toward opportunities and protecting them from harm. Our team continually builds its expertise to keep pace with changing technology. As an AI & Automation Engineer on our MSP Team, you will help transform how we deliver technology services through AI-powered solutions and intelligent automation, working with engineering, service desk, account management, and leadership teams. We offer a hybrid work environment, a fast-paced and collaborative team, opportunities to explore emerging AI technologies, and professional development resources. Compensation is $145,000–$175,000 per year, with benefits including PTO, medical, dental, vision, life and disability coverage, a 401(k) with company match, and other listed benefits. The role is based in Greenwood Village, Colorado, with hybrid remote work. The application deadline is October 16, 2026.

last updated 40 week of 2026