Customer Service Representative

QX Global Group · India

Position: Compliance Officer

This role is ideal for someone who is passionate about delivering excellent customer service while ensuring compliance in a fast-paced recruitment environment.

Key Responsibilities:

• Build and maintain strong client relationships by understanding and anticipating staffing needs.
• Manage the full recruitment cycle: screening, matching healthcare providers to client orders, and scheduling assignments post-credential verification.
• Maintain and audit Temporary Healthcare Provider (THP) credentials to ensure compliance.
• Communicate effectively with clients and THPs regarding assignments, cancellations, and updates.
• Collaborate with internal teams to resolve payroll and billing issues.
• Analyze daily transaction reports and review weekly invoices for accuracy.

Required Skills & Qualifications:

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in handling multiple tasks in a dynamic environment.
• High school diploma or equivalent required; a university degree is preferred.
• At least one year of relevant experience in US Process.

We look forward to hearing from you and hope you find this opportunity exciting!

Shift - Mon to Fri - 9am to 6:30pm IST

Office location is - Kanakia 215 Atrium, B Wing 10th Floor, Andheri – Kurla Rd, Hanuman Nagar, Andheri (E), Mumbai, Maharashtra – 400069