Receptionist & customer experience executive

Job description:

Location: Vennala, Kochi

Company: Masterpet Care Private Limited

About Us

Masterpet is a tech-first pet care company based in Kerala, focused on delivering modern, high-quality grooming, wellness, and retail services for pets. We combine technology with genuine pet care to create a premium experience for pet parents.

We are looking for a responsible and pet-loving Receptionist & Customer Experience Executive to manage our pet store operations in Vennala, Kochi.

Key Responsibilities

Welcome and assist customers visiting the store Handle appointment bookings and billing (POS system) Answer phone calls and Whats App inquiries professionally Maintain store cleanliness and front desk organization Assist in managing inventory and stock display Coordinate with grooming staff for smooth daily operations Drive the pet pickup & drop van when required Ensure pets are handled safely and comfortably

Requirements

Comfortable handling dogs and cats Good communication skills (Malayalam, English and basic Hindi) Friendly, confident, and customer-focused personality Basic computer knowledge Valid driving license (LMV) Freshers can apply

Preferred Qualities

Interest in pets and animal care Responsible and punctual Ability to multitask in a fast-paced environment Positive attitude and willingness to learn

Salary & Benefits

Competitive salary based on experience Growth opportunity in a fast-growing pet care startup Friendly and energetic work environment

Job Type: Full-time

Work Location: In person