Team Lead (Australian GSM Documentation)

ACET Migration Services · Kerala, India

Team Lead - Australian Migration Services - GSM

Job Summary:

We are seeking a detail-oriented and experienced Team Lead to assist and lead a team with the preparation, quality control, and submission of migration documentation in accordance with Australian immigration laws and Department of Home Affairs (DHA) standards. The ideal candidate will lead a team of documentation case officers and case coordinators, ensure timely and accurate document handling, and collaborate with Registered Migration Agents and case managers to support client migration outcomes.

Key Responsibilities:

Must manage and lead case officers

Assist, Lead, mentor, and supervise a team of documentation officers in the preparation of visa and migration documentation.

Ensure all documentation is complete, accurate, and compliant with current DHA requirements and migration regulations.

Liaise with migration agents, legal professionals, and clients to gather necessary documents and clarify requirements.

Review and audit case files for completeness and quality before submission.

Maintain internal documentation templates and ensure consistency and updates as per regulatory changes.

Monitor deadlines and track documentation progress to ensure timely visa submissions.

Implement quality assurance measures and provide training to the documentation team on best practices and legal compliance.

Manage escalated documentation queries and issues with professionalism and efficiency.

Stay updated with changes in Australian immigration laws, policies, and documentation standards.

Contribute to the development of SOPs and knowledge base for internal team use.

Qualifications and Experience:

Bachelor's degree in law, Business Administration.

Minimum 3-5 years of experience in Australian migration documentation or case preparation (RMA experience preferred).

Proven leadership or supervisory experience in a documentation or case management team.

Strong understanding of visa categories including skilled, family, employer-sponsored, and student visas.

Familiarity with Immi Account, VEVO, Skill Select, and other DHA systems.

Excellent organizational, proofreading, and communication skills.

Ability to work under pressure and manage multiple priorities with high attention to detail.

Proficiency in MS Office, CRM systems, and document management tools.

Desirable Attributes:

Experience working in a Australian Migration Services environment.

Strong interpersonal skills with the ability to manage client communication when necessary.

A commitment to continuous improvement and team development.