Assistant quality assurance manager

We're Hiring || Assistant Quality Manager

Location: Mohali – A-40 Process: International Quick E-Commerce | Chat Process Working Days: 5 Days Week Offs: 2 Days Shifts: Rotational

Key Responsibilities:

Drive quality standards and ensure consistent process adherence Monitor and improve Quality, CSAT, Compliance & Customer Experience metrics Conduct regular quality audits and identify improvement opportunities Lead calibration sessions and provide actionable feedback Coach and mentor quality analysts to enhance performance Identify process gaps and implement effective corrective action plans Partner with Operations and Training teams to drive continuous improvement Prepare and present quality performance reports and insights to stakeholders

What We're Looking For:

Relevant experience in International BPO / E-Commerce / Chat Process Strong experience in Quality Assurance / Quality Management Excellent analytical, communication, and stakeholder-management skills Strong understanding of quality frameworks, audits, and process compliance Proven ability to coach teams and drive performance improvement Comfortable working in rotational shifts