ORD Test Rider

Pluto · India

Location: Gurugram (Hub-based)

Working Days: 6 days a week, with 1 weekly off as scheduled

Shift Timing: 9:00 AM – 9:00 PM (inclusive of scheduled breaks)

Employment Type: Full-time

ROLE OVERVIEW

The ORD Rider sits at the point where vehicle testing meets live customer delivery. The role runs two activities in parallel: On-Road Deployment (ORD) testing of Pluto's EV fleet under real duty cycles, and last-mile delivery execution for Pluto's clients. Every shift on the road doubles as a data point on vehicle performance and a completed customer order.

KEY RESPONSIBILITIES

Delivery Operations

• Operate the assigned Pluto EV to collect orders from the spoke location and deliver them within the assigned area.
• Deliver a minimum of 35 orders per day - ideally 50-55 orders per day,ensuring timely pick-up and delivery of all orders assigned through the platform.
• Return undelivered or failed-delivery orders to the spoke location, or wherever instructed by the client’s operations team
• Report to the spoke location at the scheduled reporting time on all working days.
• Handle all goods with due care and deliver them in the condition received, following safety and operational protocols.

Vehicle Operation & Testing

• Operate and test the assigned EV during shifts, accumulating kilometres through real delivery routes as directed by the supervisor.
• Maintain the EV in its provided condition, normal wear and tear excepted, and return it on termination.
• Charge or swap the EV battery at the Pluto Hub.
• Promptly and elaboratively notify of any defect, malfunction, breakdown, or damage to the EV.
• Report faults observed during delivery to the Quick Reaction Team.

Compliance & Conduct

• Hold and maintain a valid driving licence throughout the engagement.
• Wear the uniform, helmet, and any specified equipment at all times while on duty.
• Not consume alcohol, narcotics, or controlled substances during service.
• Treat customers, client staff, Pluto staff, and the public with courtesy- no harassment, intimidation, discrimination, or abuse.
• Not solicit extra payments, tips, or consideration from customers beyond prescribed charges.

Reporting & Feedback

• Attend all training sessions, safety briefings, and meetings.
• Attend brief weekly check-ins with the operations team to share feedback on vehicle usability, testing insights, and deployment experience.
• Report accidents, incidents, customer complaints, or unusual circumstances promptly.
• Cooperate with any audit, inspection, or investigation by company or the client.

QUALIFICATIONS & EXPERIENCE

• Valid driving licence for two-wheeler/EV operation
• Prior experience as a delivery rider, driver, or in a similar field-based logistics role preferred.
• ITI Diploma 
• Comfortable navigating assigned areas and working with app-based order/delivery platforms.
• Basic ability to read and follow instructions in Hindi/English; clear communication with customers.

GOOD TO HAVE

• Prior exposure to EV operation or battery-swap workflows.
• Experience working in hub-and-spoke or last-mile delivery operations.
• Familiarity with reporting faults or incidents through digital tools (WhatsApp groups, trackers, apps).

ATTRIBUTES & CULTURE FIT

• Physically fit and comfortable with a full day on the road, six days a week.
• Height and Weight Criteria- Height (5’6/7) and Weight (65-75kgs)
• Reliable, punctual, and safety-conscious.
• High integrity and accountability — for the vehicle, the goods, and the customer relationship.
• Courteous and well-mannered in customer-facing interactions.
• Willing to be deployed flexibly across hub/spoke locations and adapt to changing operational needs.