Remote Seasonal Pharmacy Technician

Rightway · Remote, United States

Remote Seasonal Pharmacy Technician

Remote in FL, TX, GA and TN ONLY
ABOUT THE ROLE:

Rightway exists to make pharmacy benefits fair, transparent, and easier to navigate. As a Seasonal Pharmacy Technician on the Rightway Operations team, youll be part of the front line of that mission — serving as a key point of contact for members, providers, and pharmacies with questions about benefits, prior authorization, claims, and clinical program enrollment.
This is a temporary seasonal position with start dates in October and November running through ~February,

designed to support increased member and pharmacy demand during the busy season. Youll work across phone, chat, and email while applying the same standard of empathy, accuracy, and root-cause problem solving across every interaction.
Serve as a primary point of contact for members, providers, and pharmacies across phone, chat, email, and written correspondence, delivering timely and accurate support regardless of communication channel.
Field and resolve inquiries related to mail order, benefit design, formulary coverage, medication cost, prior authorization criteria, and claims adjudication.
Seamlessly support interactions across phone, chat, email, and other digital channels while maintaining consistent quality and service standards.
Assist network pharmacies in processing prescription claims and reviewing claims for accuracy against benefit guidelines and contract standards.
Support clinical pharmacists with patient and provider outreach, including scheduling appointments, enrolling members in Rightway clinical programs, and following up on medication adherence.
Accurately document interactions and resolutions within internal systems to support continuity of care, quality assurance, compliance requirements, and operational reporting.
Take ownership of member, provider, and pharmacy issues from initial contact through final resolution, coordinating with internal teams when necessary to ensure timely and complete resolution.
Utilize AI-enabled tools and internal knowledge systems to efficiently resolve inquiries, document interactions, and deliver a consistent member experience.
Foster a team environment that values cooperation, respect, and diversity, and take on other duties and projects as assigned.
Associates or bachelors degree preferred, or equivalent relevant work experience.
Active/current National Pharmacy Technician Certification (PTCB or NHA).
Experience: 1–3 years of experience as a pharmacy technician in a health plan, retail pharmacy, TPA, PBM contact center, mail order, or specialty pharmacy setting.
Working knowledge of pharmacy claims adjudication, benefit design, and PBM terminology.
Comfortable multitasking and prioritizing across concurrent phone, chat, and email queues, with the independence to manage your own workload.
Comfortable supporting multiple lines of business and shifting priorities based on business needs, seasonal demand, and service levels.
Able to work effectively in a fully remote environment and maintain reliable attendance throughout the seasonal assignment.
SEASONAL ASSIGNMENT

Employment Type: Seasonal/Temporary
Fully Remote
Offer amounts for both remote and in office roles are influenced by geographic location.
We will never ask for bank details or deposits of any kind as a condition of employment.
Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.
Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. 1)

We are human, first

Our humanity binds us together. 4) We cultivate grit

Changing healthcare doesn’t happen overnight. We embrace failure as a stepping stone to future success. 5)

We seek to delight

Healthcare is complicated and personal. All employment decisions are based on merit, qualifications, need, and performance.