Customer Success Manager [SaaS]

Garage · Bangalore, India

About Garage.App

Garage.App is an innovation-driven entrepreneurship and SaaS platform building affordable, high-impact technology solutions for startups and growing businesses.

We are looking for an ambitious and customer-obsessed Customer Success Manager to help our customers get maximum value from our growing SaaS portfolio.

The Opportunity

This is not just a support role.

As a Customer Success Manager , you will own the customer journey—from onboarding and product adoption to engagement, retention, and renewal. You will build strong customer relationships, solve meaningful business challenges, and work closely with our Product, Sales, and Technology teams to create exceptional customer experiences.

If you enjoy working in a fast-paced startup environment and want to build and scale a world-class Customer Success function, we'd love to hear from you.

What You Will Do

Own the customer journey from onboarding to renewal

Drive product adoption, engagement, and long-term customer success

Build strong relationships with customers and key stakeholders

Proactively identify and manage at-risk customers to reduce churn

Monitor customer usage, engagement, and success metrics

Conduct onboarding sessions, product training, and regular customer reviews

Partner with Product, Sales, Support, and Technology teams to solve customer challenges

Capture customer feedback and help influence product improvements

Identify opportunities for account growth, expansion, and renewals

What We Are Looking For

3–6 years of experience in Customer Success, Account Management, SaaS, B2B Technology, or Client Relationship Management

Strong understanding of the SaaS customer lifecycle

Excellent communication and relationship-building skills

A customer-first mindset with strong problem-solving abilities

Ability to analyse customer data and translate insights into action

Comfortable working with multiple stakeholders in a fast-paced startup environment

Experience with CRM, Customer Success, or SaaS tools is an advantage

Why Join Garage.App?

Work at the intersection of SaaS, AI, startups, and entrepreneurship

Collaborate with businesses across India and international markets

Take ownership and build meaningful customer relationships

Work in a fast-paced, innovation-driven environment

Opportunity to grow into senior Customer Success and leadership roles

Ready to help customers succeed?

If you're passionate about building strong customer relationships, driving product adoption, and making a measurable impact, Garage.App is the place for you.

Apply now and help us build exceptional customer experiences for the next generation of entrepreneurs and businesses.