Executive IT Suppoort

Key Responsibilities: Provide onsite and remote technical support to executives and senior leadership. Troubleshoot Windows/Mac, laptops, desktops, Microsoft Office, Outlook, Teams, VPN, and other corporate applications . Set up, configure, and maintain laptops, smartphones, tablets, and other IT equipment . Support iPhone and Android devices , including data transfers and Microsoft Intune configuration. Troubleshoot Wi-Fi, home networks, internet connectivity, and remote-access issues . Respond quickly to urgent executive IT issues and provide a professional, customer-focused experience. Create and maintain IT tickets and documentation for issues and requests. Identify recurring issues and work with other IT teams to find long-term solutions. Participate in an on-call rotation , including possible 24x7 support for certain C-suite executives. Occasional domestic/international travel may be required. Requirements: 5+ years of experience in Desktop, End User, or Infrastructure Support . Strong troubleshooting skills across Windows, Mac, and mobile devices . Experience with Microsoft Intune, Office 365, Outlook, Teams, VPN, and remote support tools . Knowledge of Wi-Fi/home networking and internet connectivity. C-suite/executive support experience strongly preferred. Excellent communication and customer-service skills. Ability to stay calm under pressure and explain technical issues in simple terms.