AI Operations Specialist Remote Support Optimizer

Harris Computer · Workfromhome, United States

Cayenta is seeking an AI Operations Specialist to drive transformation across Cayenta Support by blending business analysis, customer insight, and AI technologies. Remote-US/Canada and travel up to 25% are supported. The role emphasizes adopting AI tools to improve workflows while ensuring security and compliance.

The candidate will analyze customer feedback, monitor AI performance, and help design prompts and workflows that elevate customer satisfaction and agent effectiveness.