IT Assistant (School of Social Sciences & Humanities)

National University of Sciences and Technology · India

BS(CS)/IT with 1 years of relevant experience.

Qualification

Essential Qualifications

• DAE or BS(CS)/IT

Desirable Qualifications

• DAE or BS(CS)/IT

Required Skills

• Knowledge of computer hardware (desktops, laptops, printers, etc.).
• Understanding of LAN/WAN networking concepts.
• Basic understanding of IT asset management and documentation.
• Knowledge of online meeting software’s (MS Teams, Zoom & Google Meet etc.).
• Software installation and configuration.
• Troubleshooting and diagnosis of AV & Smart Podium Systems.
• Troubleshooting and diagnosis of network issues.
• Knowledge of IT equipment, hardware and software.
• Continuous learning attitude.
• Strategic thinking in IT infrastructure planning.
• Ability to prepare technical reports and SOPs.
• Knowledge of conference systems.

Key Responsibilities

• Maintain classrooms and computer labs to ensure smooth conduct of lectures.
• Ensure all IT equipment (PCs, Projectors, Smart LED, UPS, Audio Systems, etc.) is fully functional before scheduled classes.
• Provide immediate technical support during lectures and lab sessions.
• Perform regular inspection and preventive maintenance of classroom and lab equipment.

Faculty & Staff Support

• Provide technical assistance for hardware, software, and academic systems.
• Install and configure desktops, laptops, printer, VOIP and other peripheral devices.
• Troubleshoot system-related issues in a timely manner.

Basic Network Support

• Monitor and troubleshoot LAN/Wi-Fi connectivity issues.
• Perform basic network patching and configuration.
• Escalate major issues when required.

Documentation & Other Duties

• Maintain IT inventory and asset records.
• Perform routine system updates and maintenance.
• Carry out any other task assigned by the supervisor.
• Ensure proper locking of lab doors and windows.
• Ensure safe custody of IT equipment and immediately report any discrepancies, damage, or loss.

Provision of overall smooth and uninterrupted IT support services to entire S3H management, faculty and students.