Director - Operations Big Vehicle

Pidge · India

Director – Operations | Big Vehicle

Location: Gurgaon | Work from Office

About the Role

We are looking for an experienced Director – Operations to lead and scale the Big Vehicle Business at Pidge.This role will own the end-to-end operational performance of the Big Vehicle segment, driving network expansion, fleet productivity, customer fulfillment, revenue growth, cost optimization, and service excellence .

The ideal candidate should have strong experience in commercial vehicle / transportation / fleet / logistics operations , with a proven ability to build scalable processes, manage large operational teams, and deliver measurable business outcomes.

Key Responsibilities

• Own the end-to-end operations of the Big Vehicle business, including fleet, fulfillment, and service delivery.
• Drive capacity planning, vehicle utilization, fleet productivity, and turnaround time across the network.
• Build and scale a strong fleet partner / transporter ecosystem to ensure reliable vehicle availability.
• Lead operational performance across customer fulfillment, allocation, dispatch, trip execution, and delivery .
• Develop strategies to improve revenue, contribution margins, utilization, and operational efficiency .
• Establish and monitor key operational metrics such as vehicle utilization, fulfillment rate, TAT, cancellations, turnaround time, cost per trip, and customer SLA adherence .
• Partner closely with Sales, Revenue, Product, Technology, Finance, and Customer Success teams to align operations with business objectives.

What We’re Looking For

• 12+ years of experience in transportation, logistics, fleet management, commercial vehicles, mobility, or related businesses.
• Strong experience managing large-scale vehicle/fleet operations , preferably in the Big Vehicle / B2B transportation segment.
• Strong understanding of fleet economics, vehicle utilization, pricing, capacity planning, and network operations .