Group Operations Manager

Location: East London
Department: Operations
Reports to: Company Director
Employment Type: Full-TimeAmbien Group is a multi-brand production powerhouse delivering immersive AV experiences, exhibition stand builds, virtual production environments, and studio services. Our portfolio includes Silvertown Studios®, London Audio Visual®, Ambien360®, and Ambien®Pro. We operate at the intersection of creativity, technology, and logistics - where flawless execution is everything.Role OverviewWe’re looking for a collaborative and solutions-driven Group AV Operations Manager to help shape and support our operational infrastructure across all departments. This role will enhance how we plan, coordinate, and deliver projects ensuring our teams, freelancers, suppliers and facilities are aligned to meet growing demand and evolving client expectations.You’ll work closely with account managers, studio managers and department heads to strengthen workflows, support resource planning and ensure our operational systems continue to scale with the business. The role is ideal for someone who enjoys enabling creative teams, refining processes, and building strong relationships across a fast-paced production environment.The goal:Take Ambien’s productions to the next level, deliver operational excellence that allows the team to thrive and drives business efficiency and profitability.Key ResponsibilitiesWorkforce & Resource CoordinationSupport the planning and coordination of freelance and full-time resources across AV, exhibitions, LED, and studio teamsMaintain and grow a trusted network of freelance talent, ensuring availability and alignment with project needsCollaborate with production leads to forecast resource requirements and manage bookings smoothlyEnsure onboarding, documentation, and compliance processes are clear and consistentOperational Support & SystemsHelp refine and document key workflows across departments to support consistency and clarityAssist with scheduling, logistics, and coordination of equipment and crew across multiple sitesWork with internal teams to improve visibility of resource availability, timelines, and project milestonesSupport the implementation of tools and systems that make day-to-day operations more intuitive and connectedFacilities & LogisticsLiaise with studio and warehouse teams to ensure facilities & resources are well-maintained and ready for upcoming projectsCoordinate transport and logistics planning to support timely, efficient project delivery whilst also ensuring our team is able to expand and contract during peak and off-peak seasons.Help plan equipment movement, storage, and readiness across locationsTeam Experience & CollaborationFoster strong working relationships across departments, freelancers, and suppliersSupport a positive team culture by helping teams stay informed, prepared, and supportedContribute to internal communications and feedback loops that help teams share insights and improve togetherQuality & Delivery SupportAssist in capturing feedback from projects to help inform future planning and deliverySupport the development of simple checklists and guides that help teams deliver consistently high standardsHelp ensure health & safety practices are upheld across all operational touchpointsSuccess MeasuresSmooth coordination of resources across departmentsHigh freelancer engagement and availabilityClear and consistent operational workflowsPositive feedback from internal teams and project leadsWell-maintained facilities and timely logistics supportStrong collaboration across departments and suppliers90-Day PrioritiesGet to know our teams, freelancers, and operational systemsSupport immediate resource planning and project coordinationBegin documenting workflows and identifying areas for alignmentHelp improve visibility of bookings and availability across departmentsContribute to internal feedback and planning sessionsAs your influence in the business takes shape and milestones are met, clear guidance will be given on the next key priorities to focus on.Reporting & StructureReports to: Company Directors as part of the Senior Management TeamCollaborates with: Account Managers, Studio Manager, Warehouse Leads, Department HeadsLocation: London HQ with regular site visits;Salary: Competitive, based on experienceBenefits: Pension, enhanced holiday allowance, company get togethers, working within a small team where your decisions make a real and immediate impact on the business #J-18808-Ljbffr