Sap service delivery manager

Skillset: SAP Service Delivery Manager

Experience: 15 - 22 Years

Job Location: Chennai / Bangalore

Job Description:

Role Summary

SAP SDM responsible for end‐to‐end delivery and governance of SAP services (AMS / Projects / Enhancements) across customer accounts. The role acts as the primary interface between client stakeholders and delivery teams, ensuring SLA adherence, service quality, operational stability, and continuous improvement.

Key Skills & Competencies

Functional & Technical

Strong SAP expertise (S/4 HANA / ECC) Understanding of: SAP modules (SD/MM/FICO/PP etc.) SAP integrations (PI/PO, APIs, BTP) Knowledge of AMS and support models

Service Management

ITIL processes (Incident, Problem, Change, Release) SLA/KPI governance and reporting Experience in Service Now or similar tools

Leadership & Soft Skills

Stakeholder management & CXO engagement Strong communication & presentation skills Decision-making and problem solving Team leadership across global delivery models

Experience & Qualification

12–18+ years overall experience Minimum 5+ years in SAP SDM / Delivery Manager role Proven experience in: SAP AMS & project delivery Multi-client / multi-geography engagements Preferred: PMP / ITIL Certification SAP certifications

Regards,

Bala