Voice Process - Customer support

Job Title: Voice Process - Customer Support Location: Thane Experience: 0-2 Years Working Days: 5 Days a Week Weekly Off: 2 Rotational Week Off Employment Type: Full-Time Job Summary We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Thane, Mumbai. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Candidates with up to 1 year of international on paper bpo experience can apply. Key Responsibilities Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels. Respond to customer inquiries in a professional and timely manner. Resolve customer complaints and escalate complex issues when required. Maintain accurate records of customer interactions and transactions. Provide product, service, and process-related information to customers. Follow company policies, quality standards, and customer service guidelines. Meet individual and team performance targets. Coordinate with internal departments to ensure timely issue resolution. Build and maintain positive customer relationships. Required Skills & Qualifications Graduate with minimum 1 year on paper bpo experience can apply Excellent verbal and written communication skills in English; Basic computer proficiency and familiarity with MS Office. Good problem-solving and interpersonal skills. Ability to work in a fast-paced environment. Customer-centric attitude and willingness to learn. Preferred Qualifications Minimum 1 year on paper international bpo experience in customer service, customer support, BPO, call center, or related roles. Working Conditions Location: Thane, Mumbai Shift: Rotational shifts (if applicable) Working Days: 5 days per week Weekly Off: 2 rotational week off What We Offer Competitive salary and incentives (if applicable) Training and career development opportunities Supportive work environment Growth opportunities within the organization