Zscaler DEX

JMD Technologies Inc. · India

Job Role- Zscaler DEX (ZDX)- Enterprise Architecture Advisor

Job Type- Onsite

Job Location-Noida and Bangalore

Primary - Zscaler Dex Specifically (ZDX) tool - must have 2-3 years hands on exp. If candidates have worked on any other tool in Zscaler Dex , check if they have knowledge and interest to work on ZDX .

Technical Experience:

Must have:

10+ years of IT experience, 3+ years in managing endpoint tools such as Zscaler Dex/ Nexthink/ 1E Tachyon/ SysTrack.

Must have exposure to Zscaler Dex (ZDX) with platform and admin certifications, ITIL foundation certification

Project Management tools – JIRA, Azure DevOps

Experience of working on ITSM - ServiceNow, Remedy

Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint

Roles & Responsibilities:

Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool

Experience in implementing and driving automation initiatives

Create intake processes to gather requirements from stakeholders

Participate in problem hunting sessions to identify opportunities in the environment

Analytical skills to slice and dice the data per use case needs

Create Success Plans, Roadmaps and Value Realization documents to help customer achieve business objectives.

Responsible for customer/stakeholder relationship management

Provide cross functional supportAct as a liaison between vendor and client