Customer Relationship Management Manager

Spacenest · Mumbai, India

Now Hiring: Customer Relationship Manager (CRM) & MIS Executive (Virar-Vasai Market Experience Mandatory)

⚠️Only candidates currently working in the Real Estate sector within the Virar–Vasai market will be considered.

Company: SPACENEST Real Estate Advisory Private Limited - MANDATE FIRM (Fast-growing real estate advisory firm)

Location: Vasai & Virar, Mumbai, Maharashtra, India (On-site)

Experience: 3+ Years

⚡ Immediate Joiners Preferred

⚠️ Strictly for candidates from Real Estate Developers, Mandate Firms, IPCs, or Real Estate Channel Partner firms only.

❌ Banking, Insurance, BPO, Telecom, Retail, and Non-Real Estate CRM profiles will not be considered.

We are looking for a dynamic and results-driven Customer Relationship Manager (CRM) with strong experience in post-sales operations, customer lifecycle management, and interdepartmental coordination within the real estate sector.

Key Responsibilities:

• Manage the entire customer lifecycle from booking to possession

• Handle post-sales activities, collections, and home loan disbursement coordination

• Follow up with teams, customers and bankers for outstanding dues (OCR/Home Loan)

• Coordinate with internal and external teams at the builder site (Sales, Projects, Accounts, Architecture) to ensure timely updates and seamless communication

• Ensure customer queries and complaints are resolved within defined TAT

• Maintain accurate documentation and project-wise customer records

• Coordinate and manage RERA-related matters internally in collaboration with the Legal team

• Prepare and present MIS reports to management

• Prepare and present MIS reports to builder management

• Drive process improvements through complaint analysis and tracking

• Strong proficiency in reporting, data analysis, and calculations (Advanced Excel/MIS)

Key Requirements:

• Proven experience in CRM / Customer Relationship / Post-Sales (Only Real Estate preferred)

• Strong knowledge of ERP systems, MIS reporting, and documentation

• Excellent communication, coordination, and team management skills

• Ability to manage multiple stakeholders and deadlines effectively

• Proficiency in MS Office & Advanced Excel

• Good in making Excel reports and data-driven analysis

• Good in creating professional presentations (PPT)

• Strong communication skills (written and verbal)

What We’re Looking For:

• A proactive professional with strong problem-solving and leadership skills

• Someone who can drive customer satisfaction and collections efficiently

• Ability to work in a fast-paced and target-driven environment

Qualifications:

● Graduate or Postgraduate degree (required)