Customer Success Specialist

Trential · India

Customer Support | Customer Experience | Tele caller | Voice Process | Outbound calls

Experience: 6 months -2 years of experience handling customers over calls.

Location: Gurugram (Hybrid — initial 1-2 months will be completely office-based)

At Trential , we’re building the infrastructure that makes identity as fluid and trusted as money. From degrees to driver's licenses, we enable credentials to move securely, instantly, and globally - just like swipe of a VISA card.

What you'll do:

We're looking for someone with a strong mindset who can manage end-to-end customer interactions over calls (Outbound & Inbound).

• Guide customers through processes, resolve queries, and ensure closure
• Ensure a consistently high customer satisfaction experience (CSAT)
• Coordinate with candidates, institutions, and past employers to gather required information
• Maintain accurate records of customer interactions
• Track cases, ensure timely follow-ups, and prevent delays
• Identify discrepancies and resolve or escalate issues proactively
• Ensure strict adherence to company policies, data security, and compliance standards
• Analyze customer feedback and suggest actionable improvement .

What we're looking for:

• 6 months - 2 years of experience in Customer Support / Outbound process / Voice Process.
• Strong experience in handling customers through calls.
• High attention to detail and ability to manage process-driven work
• Strong communication, ownership, and problem-solving skills
• Experience in high-volume or process-driven environments