ORM Executive - Kolkata

Quest Business Solution · India

Kolkata / Howrah | 2–3 Years Experience We’re looking for an ORM Executive to manage online reputation, citizen conversations and digital responses for a large-scale government digital communications programme. What you’ll do: • Monitor conversations, comments, mentions and discussions across social media, Google and other digital platforms. • Track public sentiment, emerging issues, complaints, misinformation and reputational risks in real time. • Respond to citizen/user queries and comments with accurate, timely and appropriate communication. • Escalate sensitive, high-risk or politically relevant issues to the appropriate teams. • Coordinate with Content, Social Media, Trend & Analysis, PR and Project teams to develop responses and communication interventions. • Maintain issue trackers and daily ORM reports covering sentiment, response status, recurring concerns and emerging narratives. • Identify recurring citizen concerns and provide inputs to improve content and communication strategy. • Support real-time response during campaigns, announcements, crises and high-volume conversations. • Ensure responses follow approved communication guidelines, tone and escalation protocols. What we’re looking for: • 2–3 years of experience in ORM, social media engagement, community management or digital communications. • Strong understanding of Facebook, Instagram, X, YouTube and online communities. • Excellent written communication in Bengali and English ; Hindi preferred. • Strong judgement, listening skills and ability to handle sensitive conversations. • Experience in government communications, public affairs, political campaigns, large-scale public communication or social-impact projects is an advantage. • Comfortable working in a fast-paced, real-time environment with tight response timelines. Apply: debashree@questbusiness.co.in #Hiring #ORM #OnlineReputationManagement #GovernmentCommunications #DigitalCommunications #SocialMediaJobs #KolkataJobs #HowrahJobs #WestBengalJobs