Video Account Manager

Rankings.io · Remote, United States

io is looking for a highly organized, proactive, and client-focused Video Account Manager to join our growing Video Department.
In this role, youll serve as a key point of contact for clients, ensuring a seamless experience from onboarding through content production, approvals, publishing, and ongoing account management. Youll work closely with our internal video production, creative, and advertising teams to keep projects moving, deadlines on track, and clients informed every step of the way.
You should be comfortable managing multiple client accounts, juggling competing priorities, and following through until the job is done.
Client Onboarding & Account Setup
Coordinate welcome calls, account connection meetings, and onboarding follow-ups.
Set up and maintain client accounts, project boards, and communication channels in ClickUp and Slack.
Coordinate account connections, securely manage client-provided credentials, and prepare standardized AI prompt documents.
Ensure all onboarding requirements are completed before video content is ready for publication.
Video Content Coordination & Approvals
Serve as the primary liaison between clients and internal teams throughout the video content review and approval process.
Notify clients when videos are ready for review and ensure they have access to the appropriate platforms.
Coordinate with internal teams to initiate content publishing once approvals are received.
Keep clients informed of publishing timelines and confirm when their content goes live.
Facilitate client review and approval of video advertisements and lead generation forms.
Ongoing Client Account Management
Manage day-to-day client communications through Slack, email, and scheduled meetings.
Prepare client meeting notes, document action items, and communicate important updates to internal stakeholders.
Maintain accurate project timelines, client deliverables, upcoming shoot dates, and account information in ClickUp.
Account Status & Offboarding
Maintain accurate client account statuses, including onboarding, active, offboarding, and inactive accounts.
Experience in account management, client success, project coordination, or a similar client-facing role.
Exceptional organizational skills with the ability to manage multiple client accounts and deadlines simultaneously.
Ability to follow up consistently, manage competing priorities, and keep projects moving without constant oversight.
Strong attention to detail and a commitment to maintaining accurate client records and project documentation.
Experience with project management platforms such as Monday, Asana, ClickUp, or similar tools.
Proficiency with Slack, email, and virtual meeting platforms.
Experience working at a digital marketing agency, video production company, or creative agency.
Familiarity with video production workflows, content approval processes, and social media publishing.
Exposure to paid digital advertising campaigns and lead generation.
Experience managing multiple client accounts simultaneously.
Familiarity with the legal marketing industry.
Fully Remote
~ 100 Wellness Reimbursement Program
~ Quarterly training stipend for Professional Development
~100% Employer-Paid Health Insurance (For Employee)

Applications and resumes are reviewed by our Talent Acquisition team.

Selected candidates will receive a link to answer a short set of questions by video. Please plan to record your responses in your typical work-from-home environment, ensuring it is well-lit and free of distractions.

Candidates who move forward will meet with Talent Acquisition and the Hiring Manager for a live Zoom interview to discuss experience, role expectations, and team fit.

Candidates who move forward will meet with Talent Acquisition and Executive Leadership for overall role and culture fit.