Branch Operations Lead - Compliance & Customer Experience

HBL People · Pakistan

HBL People invites applications for a Branch Operations leadership role. The position supports the Branch Manager as second in command, ensuring smooth execution of branch functions and adherence to policy and SLA targets.

You will oversee OTC services, regulatory reporting, and risk management processes while coordinating with multiple departments. The role emphasizes customer satisfaction, process excellence, and compliance with KYC/AML regulations, money laundering controls, and audit