Servicenow technical delivery manager

Job Description

Service Now Technical Delivery Manager (TDM)

Role Summar

y We are seeking an experienced Service Now Technical Delivery Manager (TDM) with deep expertise in the Service Now platform and a proven track record of leading large-scale enterprise deliveries. The ideal candidate will have exceptionally strong experience in Service Now Strategic Portfolio Management (SPM), Custom Application Development, Integrations, and end-to-end project delivery, with the ability to manage stakeholders, drive technical teams, and ensure successful business outcomes

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Key Responsibiliti

es Delivery & Program Manageme

nt Lead end-to-end delivery of Service Now implementation, enhancement, and transformation program s. Manage project scope, timelines, budgets, risks, dependencies, and resource allocatio n. Establish and drive delivery governance, project reporting, and stakeholder communicatio n. Ensure successful delivery aligned with business objectives, quality standards, and client expectation s. Manage multiple concurrent projects and coordinate cross-functional teams across business and technology function

s. Service Now Solution Leadersh

ip Provide technical and functional leadership across Service Now initiative s. Drive solution design and implementation for Service Now SPM and related platform capabilitie s. Oversee development of custom applications using Service Now App Engin e. Lead integration strategy and execution with enterprise applications, cloud platforms, and third-party system s. Ensure adherence to Service Now architecture, development standards, and platform best practice

s. Stakeholder & Client Manageme

nt Act as the primary point of contact for business, client, and executive stakeholder s. Conduct governance meetings, including Weekly Status Reviews (WSR), Monthly Status Reviews (MSR), and Steering Committee (Steer Co) meeting s. Manage escalations, risks, and issue resolution to ensure delivery succes s. Collaborate with business teams to translate requirements into scalable Service Now solution

s. Required Skills & Experien

ce10+ years of overall IT experience with at least 5+ years in Service Now delivery leadership role s. Strong hands-on and delivery experience in Service Now Strategic Portfolio Management (SPM), including Demand Management, Project Portfolio Management (PPM), Resource Management, Agile Development, and Portfolio Plannin g. Proven experience delivering enterprise-scale Service Now programs from inception through production suppor t. Strong experience in Service Now Custom Application Development (App Engine) and platform extensibilit y. Extensive experience designing and delivering Service Now integrations using REST/SOAP APIs, Integration Hub, MID Server, and third-party enterprise application s. Demonstrated ability to lead technical teams, architects, developers, and business stakeholder s. Strong understanding of Service Now platform architecture, governance, release management, and best practice s. Excellent stakeholder management, communication, leadership, and problem-solving skill

s. Preferred Qualificatio

ns Service Now Certified System Administrator (CSA ). Service Now Certified Implementation Specialist (CIS-SPM) or equivalent Service Now certification s. ITIL Foundation certificatio n. Experience working in global enterprise environments and managing distributed delivery team s.