Front Desk Agent

Front Desk AgentFront Desk operations during your assigned shift to a consistently high standardEnsure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special eventsAdvise your shift team of any special events or VIP Guests in the hotel that dayMaximize sales revenues through up-selling and marketing programManage Guest requests, inquiries, and complaints promptly and completelyMaintain the professional appearance of the Front Desk with a focus on hospitality and Guest serviceA Front Desk Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:Front Office experience in the hotel, leisure, and/or retail sectorStrong commercial/business awareness and demonstration of sales capabilitiesCalm, organized work ethic with the ability to prioritize and meet deadlinesExcellent supervisory, inter-personal, and communication skillsA passion for delivering exceptional levels of Guest serviceEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.