Public Safety Dispatcher

Job Title Responsible for receiving and responding to emergency and non-emergency calls in order to route calls to the appropriate services. Salary: Depending on qualifications and experience Essential Duties and Responsibilities Receive, prioritize and respond to emergency and non-emergency telephone calls and situations. Enter and process information received. Prioritize and route calls to dispatch. Apply policies, procedures, guidelines relating to emergency situations and crime intervention to ensure compliance, safety of citizens and emergency response personnel and prevent liabilities. Prepare and maintain accurate records and logs of all radio transmissions, telephone calls and other records and files. Correspond or communicate with other Cities, agencies, etc. to confirm or request information of a valid offense report or other law enforcement matters. Act as a liaison between the Garland Police and Fire Departments and other City departments and/or City or Government agencies as needed. Maintain and validate data in local, state and national computerized databases including the National Crime Information Center (NCIC) and the Texas Crime Information Center (TCIC). Monitor and control the movement of field units and provide appropriate and effective coverage in response to public safety emergencies Perform administrative duties as needed or requested. Minimum Qualifications Must be United States of America citizen at the time of application (State licensing requirement) High School Diploma or G.E.D equivalent No experience required Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Preferred Qualifications Education/ Experience: 6 months advanced training or coursework past the high school level Up to one year of experience as a Call Taker, Customer Service or similar position in a communication or dispatch center Knowledge, Skills