Senior Manager, Marketplace

Position SummaryThe Senior Manager, Marketplace is responsible for defining and driving the strategy, revenue, growth, profitability, and overall experience of Terryberry’s Global Rewards Marketplace.This is a senior individual contributor role with enterprise-wide ownership of the Rewards Marketplace strategy and performance. The Senior Manager will use customer feedback, redemption analytics, competitive intelligence, and financial performance to determine how the marketplace should evolve. Success will depend on the ability to turn that strategy into action by influencing and partnering cross-functionally.The role combines marketplace strategy, analytics, and insights to build a marketplace clients and participants value, strengthen Terryberry’s competitive position, and drive profitable growth. The Senior Manager will also represent marketplace business needs and priorities in partnership with Product and Technology.

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What You Will DoOwn the Marketplace StrategyDefine and continuously evolve the business strategy and priorities for Terryberry’s global Rewards Marketplace.Determine where Terryberry should expand, improve, or differentiate its marketplace based on customer needs, redemption behavior, competitive offerings, industry trends, and financial performance.Own the assortment and category strategy across products, gift cards, experiences, charitable options, vendors, and other marketplace offerings.Identify new marketplace capabilities and opportunities that improve customer experience, engagement, growth, and profitability.Drive Marketplace Growth & Commercial PerformanceOwn marketplace performance, including revenue growth, gross margin, redemption performance, assortment effectiveness, and profitability.Develop and drive strategies that improve customer value while strengthening financial performance.Establish and track KPIs that provide visibility into marketplace performance and identify opportunities for improvement.Identify opportunities to improve vendor economics, pricing, affiliate revenue, product availability, and overall marketplace value.Use Customer & Market InsightsUse redemption analytics, search behavior, customer feedback, competitive intelligence, and industry trends to identify opportunities and guide marketplace decisions.Develop a deep understanding of how customers and participants experience the marketplace end to end, from discovery and search through redemption and fulfillment.Continuously evaluate Terryberry’s marketplace against competitors and emerging marketplace trends.Drive Vendor & Commercial StrategyPartner closely with Purchasing to identify and prioritize new vendors, categories, and sourcing opportunities based on marketplace strategy and performance.Define marketplace vendor strategy and commercial priorities, including pricing, assortment, availability, affiliate opportunities, and supplier performance, in partnership with Purchasing.Participate in and, where appropriate, lead strategic vendor discussions and commercial negotiations that support marketplace objectives.Ensure vendor and assortment decisions are driven by customer demand, profitability, competitive differentiation, and strategic value.Shape the Marketplace Product RoadmapPartner closely with Product and Technology to identify and prioritize marketplace capabilities, including user experience, search, recommendations, integrations, reporting, personalization, merchandising, and future platform enhancements.Translate marketplace strategy, customer insights, and commercial opportunities into clear business needs, use cases, and investment priorities.Build the commercial case for marketplace investments and influence priorities across the broader product and technology roadmaps.Drive Cross-Functional ExecutionTranslate marketplace strategy into clear priorities and actions Build alignment around marketplace priorities, investment decisions, vendor opportunities, and customer experience improvements.Influence teams across the organization to move marketplace initiatives from strategy to execution, despite having no direct reports.Communicate marketplace performance, opportunities, priorities, and progress clearly across the organization.Strengthen Marketplace PositioningPartner cross-functionally to position the Rewards Marketplace as a strategic differentiator within Terryberry’s broader employee recognition platform.Help develop marketplace positioning, merchandising strategies, and promotional initiatives that showcase the breadth, quality, and value of Terryberry’s offerings.Ensure teams understand new offerings, marketplace capabilities, and the value proposition they create for customers.
Success MeasuresSuccess in this role will be measured by improvements in:Marketplace revenue growth and profitabilityGross marginRedemption rates and customer engagementAssortment performance and product mixVendor economics and category performanceCustomer satisfactionMarketplace adoptionSpeed of introducing new offerings and capabilitiesCompetitive differentiationSuccessful cross-functional execution of marketplace strategy
What You Will Bring5+ years of experience in marketplace management, e-commerce, merchandising, category management, loyalty or rewards, vendor management, retail strategy, or a related commercial role.Experience developing and executing marketplace, category, merchandising, or commercial strategies, including accountability for revenue and margin performance.Strong analytical skills with the ability to use customer behavior, marketplace data, pricing, competitive insights, and financial performance to make decisions.Experience working with vendors and external partners, including sourcing, relationship management, and commercial negotiations.Strong business and financial acumen with an understanding of revenue, margin, pricing, and portfolio performance.Demonstrated ability to work across Product, Purchasing, Marketing, Sales, Finance, Operations, and other functions to turn strategy into execution.Strong communication and influencing skills, with the ability to create alignment and drive action without direct authority. xzbcwsv A combination of strategic thinking and hands-on execution - you are comfortable defining where the marketplace needs to go and doing the work necessary to help get it there.