Director of Customer Success

About the Role As the Director of Customer Success, you will own the most critical moment in a customer's journey with DialNexa: going live. You will take customers from a signed contract to a fully deployed, working voice agent. You will ensure they see real outcomes and build the systems that make this repeatable as we scale. You will manage a small team and execute alongside them. What You Will Do Own end-to-end customer onboarding from contract sign to voice agent go-live Work directly with customers to gather requirements, configure agents, and coordinate with the product and engineering team Drive go-live independently without pulling in engineering at every step Build onboarding playbooks and SOPs that scale with the team Run structured post-go-live reviews to ensure customers a