Assistant Manager-Client Support & Commercial Operation

Essential Qualifications • 6 years in client support, customer success, or client services — with at least 3 years managing a team • Experience leading support operations in a complex, data-intensive environment where answer quality matters more than speed — financial data, SaaS platforms, research services, or capital markets technology preferred • Demonstrated ability to improve CSAT, reduce resolution times, and scale support operations without sacrificing quality • Strong data fluency — comfortable pulling support metrics, building reports, identifying trends, and presenting findings clearly to leadership • Excellent written and verbal communication skills across audiences from end users to senior stakeholders • Experience managing distributed or offshore team members; specific history of retaining and growing talent to address complex and product related inquiries • Familiarity with Salesforce or equivalent case management systems • Background in commercial real estate, financial data, or institutional SaaS is a plus — not a requirement