Ticketing counsellor / manager

Job Title: Senior Ticketing Counsellor / Manager

Location: Jubilee Hills, Hyderabad (onsite)

Experience Required: Minimum 5 years (preferably handling corporate clients)

About the Role:

We are seeking an experienced and dynamic Senior Ticketing Counsellor / Manager to lead our corporate travel operations. The ideal candidate will possess strong client-handling expertise, deep GDS knowledge (Amadeus), and the ability to ensure seamless end-to-end travel support, including managing VVIP arrangements and airline coordination.

Key Responsibilities:

Manage the day-to-day ticketing operations for corporate clients. Serve as the primary point of contact for airlines and key partners. Handle complex airline queries, fare negotiations, and group fare management. Coordinate VVIP and high-profile client movements at airports across India. Monitor and manage GDS queues efficiently to ensure timely ticket issuance. Deliver performance insights and revenue-enhancing updates for the ticketing team. Maintain high service standards to ensure client satisfaction and operational excellence.

Key Requirements:

Minimum 5 years of experience in travel ticketing (corporate travel preferred). Strong communication, negotiation, and leadership skills. Proven experience handling airline relations and group fare negotiations. Proficiency in GDS platforms (Amadeus, Galileo, or Sabre), including queue management. Ability to manage VVIP clients and handle sensitive travel requirements confidently. A proactive approach to improving revenue and team performance.